Support
Privacy Policy
Your trust matters to us. Here is what personal information we collect, why we collect it, and the choices you have — in plain English.
1. Introduction
Mugsmate operates this online store, powered by Shopify. This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our store.
2. Information we collect
We collect information you provide directly, including your name, email, shipping and billing address, phone number and payment details. We also automatically collect device and usage data (IP address, browser type, pages viewed) through cookies and similar technologies.
3. How we use your information
We use your information to process and print your order, arrange shipping, manage your account, send order updates, answer your questions, improve our store, and send marketing emails (only with your consent).
4. Sharing your information
We share your information only with Shopify and trusted service providers that help us run the store — payment processors, our print and fulfillment partners, shipping carriers and analytics tools. We do not sell your personal information.
5. Shopify & third parties
Our store is hosted on Shopify, which processes your data to power the store. For details, see Shopify's Privacy Policy.
6. Cookies
We use cookies to keep track of your cart, remember your preferences and understand how you use our site. You can disable cookies in your browser settings, though some features may not work properly. You can also review your choices on our Your Privacy Choices page.
7. Data retention & security
We keep your personal information only as long as needed to fulfill orders, meet legal obligations and resolve disputes. We use reasonable security measures, but no method of transmission over the internet is 100% secure.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, and to opt out of marketing emails at any time. To exercise your rights, contact us at support@mugsmate.store.
9. Children's privacy
Our store is not intended for children under the age of majority. We do not knowingly collect personal information from minors.
10. Contact us
For any questions about this Privacy Policy or to exercise your data rights, please contact us:
- Email: support@mugsmate.store
- Phone: +61 419 527 289
- Address: 12 Debenham Drive, St Albans, VIC 3021, Australia
Questions about your data? Email support@mugsmate.store — we reply within 1–2 business days.