Return & Refund Policy

You have 30 days after receiving your item to request a return.

Please inspect your mug as soon as it arrives. If it is chipped, cracked, broken, misprinted, or not the size or color you ordered:

• Email support@mugsmate.store within 7 days of delivery with your order number and a photo of the mug and the packaging.
• We will send a free replacement or a full refund — your choice. You do not need to send the broken mug back.

• To be eligible for a return, the mug must be unused, in the same condition you received it, and in its original packaging, with the receipt or proof of purchase.
• Because every mug is printed to order, please check the size (11oz or 15oz) and color before checkout.

1. Email support@mugsmate.store with your order number and the reason for your return.
2. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
3. Items sent back without first requesting a return will not be accepted.

Returns are sent to: Mugsmate, 12 Debenham Drive, St Albans, VIC 3021, Australia.

• Restocking fee: $0.00.
• Broken, defective or wrong items: replacement or refund at no cost to you.

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. Approved refunds go back to your original payment method within 5–7 business days. Your bank or card issuer may take a little longer to post it.

The fastest way to get a different design, size or color is to return the item you have and, once the return is accepted, place a separate order for the new item.

• Email: support@mugsmate.store
• Phone: +61 419 527 289
• Address: 12 Debenham Drive, St Albans, VIC 3021, Australia